FAQ

Frequently Asked Questions (FAQ)

1. What products do we offer?

We sell a diverse selection of products that solve various everyday problems. Our range is broad, so you will find many practical and innovative items with us.

2. Which countries do we ship to?

Currently, we only ship to the following regions:

  • DACH region (Germany, Austria, Switzerland)

  • as well as Italy, Spain, and France

3. How long does delivery take?

Delivery time is usually:

  • Germany & Austria: 2-6 working days

  • Switzerland: 3-7 working days (depending on customs clearance)

  • Spain: 3-7 working days

  • France: 3-7 working days

  • Italy: 4-8 working days

Note: In rare cases (high demand, public holidays, or customs delays), delivery may be slightly delayed.


4. How much are the shipping costs?

  • Standard shipping: 2-8 working days €3.95

  • Free shipping: for orders over €59.95

5. How do returns and refunds work?

You have a statutory 14-day right of withdrawal with us and can return products within this period to receive a full refund. Alternatively, we offer a voluntary partial refund. This means: If you decide to return a product, you can instead receive a 30-50% discount on the product if you keep it. This way you save on return shipping and receive a partial refund.

6. What payment methods do we accept?

You can easily pay with the following payment methods:

  • Klarna invoice

  • Credit card

  • Klarna instant transfer

  • SEPA direct debit

  • Apple Pay / Google Pay

  • PayPal

7. How can I contact customer service?

You can reach us by email at narjis.wahbi@nowaplace.com

8. Are there customs duties or import sales taxes?

No, since we ship within the EU and Switzerland, there are no additional customs duties or import sales taxes for EU countries. However, for Switzerland, there may be delays in customs clearance.

9. How does the ordering process work?

  • Place an order: Select your desired products and complete the order process at checkout.

  • Order confirmation: You will receive an email with all details directly after the purchase.

  • Forwarding to shipping partner: Your order will be automatically forwarded to our shipping partner and processed there within 1-3 working days.

  • Shipping & Tracking: As soon as your package is on its way, you will receive a shipping confirmation with a tracking number that you can use to track your package online.

  • Delivery time: See point 3.

  • Multiple packages: For orders with multiple items, it may happen that they are shipped from different warehouses. You will then receive a separate tracking number for each package.